Ethical Call Queuing

Ethical Call Queuing Guidelines

• Don't compromise on your solution; pick the best system for your business, that takes into consideration your amount of lines and number of call agents. If this differs throughout the year, i.e. you have periods of time where call influxes are much greater you can deploy scalable or part time solutions. 

• Don't pick a basic solution should you estimate any sudden growth spurts in your business, by overestimating your needs now you will save on missed calls when the time comes. 

• Don't pick a call solution purely to keep customers on the line and out of pocket - most customers can sense when they are being taken advantage of. 

• Put yourself in the customers' shoes and think realistically, how long would you be prepared to wait before putting the phone down? 

• The higher amount of calls you receive the more complex the solution, fact. Don't scrimp just because you want to save money- lost customers = lost profit.

IVR

IVR solutions enable callers to guide themselves to the relevant department, giving vital snippets of information to an automated voice system - freeing up agent time and keeping calls short and to the point.

Making Calls Faster And Easier Using Auto Dialer

In case you are considering ways of making your calls faster and easier, you can consider the auto dialer. This automated predictive dialer helps in placing calls, by dialing the numbers on your behalf, and thus helps in managing the calling list.

In case you are considering ways of making your calls faster and easier, you can consider the auto dialer. This automated predictive dialer helps in placing calls, by dialing the numbers on your behalf, and thus helps in managing the calling list.

In case you are requested to call back at some other time, you can consider setting the call back and the dialer will place the call automatically at the specified time. Furthermore, the dialer can detect busy signals, answering machines, and disconnected numbers.

The automatic dialer is used particularly by companies that need to contact a large number of clients every other day from an available calling list. This solution comes in the form of either a software package that can be fitted on the personal computer or a hosted service which can be managed through the web.

The time needed to work the phone. Although email communication is a primary way of contacting prospects it is often necessary to contact the clients through the phone for purposes of establishing a meaningful relationship.

The automatic dialer uses a series of algorithms for the purpose of predicting called party answers and the availability of agents. The system adjusts the process of calling to the number of available agents and predicts when the calls that have been made will be answered. The system monitors the outcome of the placed calls and detects the responses of the made calls.

The system will discard unanswered calls, disconnected lines, busy numbers, answers from the answering machines, fax machines and other similar automated services. The automatic dialer connects calls that are answered by people to the waiting agents. This frees the agents from dialing manually telephone numbers and listening to unanswered and unsuccessful calls.

The system allows the agents to dramatically increase the time spend on communication as opposed to waiting. According to recent surveys, there has been an indication of increased talk time from 20 minutes within as hour to about 50. The automatic dialer is suitable for large number agents and low quality lists.

The auto dialer is often used by telemarketing companies. These companies use the dialer to enable agents to make more customer contacts. The systems can also be used by debt management services and market survey companies that need to get in touch and to speak personally to many people by phone.